alarm escalation notification

Alarm escalation provides option for escalating if any alarm has not been attended to for a given time period to an email address(s) or mobile number(s) or run a specific execute program.  The notification template & work flow logic used in the alarm escalation is such that, you cannot associate the rule to any one individual attributes, so the replaceable tags and the custom messages in an action will not be taken and only the recipients ("From Address" & "To Address") are used from the selected actions. 

Also if the selected action is an email action the notification will have Monitor Group(s)/Monitor(s),Alarm Created Time,Alarms uncleared duration,RCA Message. If a sms action is selected it will send the list of monitors(s) or group(s) whose alarms are uncleared. If you use an execute program action, it will run the action without taking into account of any monitor(s) or group(s) attributes meaning it does not execute the action by using any specific monitor details like hostname,port, ipaddress etc into consideration.

Refer the attached sample email and sms.