ManageEngine Servicedeskplus Integration and Integrating with other ticketing systems

ManageEngine Servicedeskplus Integration:

ManageEngine ServiceDesk Plus is a web-based Help Desk and Asset Management software, offered by ManageEngine.

If ServiceDesk Plus is installed in your network, you can automatically log trouble tickets for specific alarms, from Applications Manager . So, besides the provision to email, sms, and notification of alarms in other forms, the alarms can also be tracked by logging trouble tickets to ServiceDesk Plus. This helps in issue tracking.

http://www.manageengine.com/products/applications_manager/help/administrative-operation/servicedesk-settings.html

Integrating with other ticketing systems:

To integrate with any other ticketing software you can send emails from the Applications Manager to the third party software which generates ticket and use it.We support replaceable tags in the actions which gives you option to custimize them.Also we have execute program action with which you can run scripts to send the alarms to the any third party products and generate tickets in them.

http://www.manageengine.com/products/applications_manager/help/alerts/create-action-mail-trap.html

Sending SNMP Trap:

Global SNMP Trap action supports the sending of alerts generated by Applications Manager as SNMP Traps to your Trap Listeners. You can configure Global SNMP Trap action in Applications Manager to send alerts to SNMP trap listeners. The alerts generated can be viewed from SNMP trap listeners at the corresponding destination address and port.

http://www.manageengine.com/products/applications_manager/help/administrative-operation/configure-global-snmp-trap.html

Applications Manager REST APIs:

ManageEngine Applications Manager provides REST APIs for fetching data from Applications Manager. Using these APIs, Applications Manager's data can be integrated with any internal portal or 3rd party System Management software. The data can be represented in a single dashboard itself.

By using any XML parser in a scripting language, Java, C, Perl or Python etc, you can make HTTPs requests in the format recommended in the API. This data can then be inserted into your own database or put in any format that you need.
 
http://www.manageengine.com/products/applications_manager/help/administrative-operation/applications-manager-api.html